We are an 80+ employee extended-stay drug and alcohol rehab center. Worldwide, we were the very first 12 step treatment center for addiction. Since 2006, SMB Networks has been helping us with our IT systems, phones, and digital marketing.

For me, SMB Networks flexibility and responsiveness are the keys to our continued working relationship. When we got started with digital marketing, we tried self-help articles and health information, but we got poor results. So I expressed my concerns to SMB Networks, and they were receptive and willing to explore other options.

All I had to do was pick up the phone and say, I'm not happy with our level of engagement. I think it's too low. Let's talk about some ideas. Together we came up with our current approach, which is working very well.

Our Facebook presence is pretty extensive. So we shifted gears over to inspirational quotes, inspirational stories, more evocative photographs, and provocative images, and immediately after, we observed our engagement double. We didn't change the ad buy, and we didn't change the target; we simply changed the quality of the content to differentiate ourselves.

I've worked with other agencies, and I've noticed they're mostly invested in their content, and they prefer minimal input from us clients. To make matters worse, many digital marketing agencies out there often just provide cookie-cutter content, especially since social media marketing requires a lot of content. With SMB Networks, I don't get the same stuff with different photos or the same photos with different text. They don't repurpose and regurgitate. They help us create tailored content that is in line with our objective.

I consider SMB Networks a partner. No request of mine is ever too big, nor is it ever an inconvenient time. I've had problems solved at 9:00 a.m. and 11:00 p.m., and working with the staff is easy. They're always more than willing to go the extra mile.

High Watch Recovery Center Jason Perillo, Director of Communications and Marketing, High Watch Recovery Center

When SMB first mentioned worry-free tech support, I rolled my eyes and thought "yeah OK, I’ve heard this before." But truly, with SMB Networks managing our technology, it has been a worry-free experience. So for me, it is a no brainer; working with SMB was the right decision.

We were unhappy with the previous company. They were passive, and despite the obvious risk of that having only one tape posed for our data, they were not taking action. We kept backing the same tape over and over, and although we expressed our need for additional ones, for some reason, they could not find more. Working with them was like putting band-aids on a bleeding wound; their support was always reactive, as opposed to preventive.

I felt uneasy about our backups, and I feared these would fail in case of a catastrophe. This was weighing heavy in my mind because, as you can imagine, for an organization like ours, our database is critical.

Then, Peter came along and introduced himself. He offered us a free app, and as we took advantage of it, we learned more about him and SMB. Then, he did a seminar for our membership, the more I got to know Peter, the more comfortable I felt working with him. So, when it was time to take action and find a new tech company to work with, it was a no brainer; SMB became our technology managed service provider.

They set us up with backups and eventually helped us upgrade our equipment. Today, whenever we have a problem, we just call, and the techs remote in and troubleshoot immediately… it is like Peter promised, worry-free. And better yet, they are available 24/7/365. We have not Experienced any down time since they’ve been our provider.

A little over a year ago, we felt our website was outdated, our users were not using it much; to tell you the truth, it was not an intuitive design. But once again, SMB came to the rescue, and now our website is modern and user-friendly.

Heidi, from SMB’s staff, helps us update our website quickly and efficiently—she’s the best. But, then again, everyone at SMB is amazing I don’t know how Peter does it, but he finds and hires the best in their field.

Fairfield County Medical Association Joanne Simpson, Director of Business Relations, Fairfield County Medical Association

Many things demand my attention, and SMB's reliability is a relief, because I know we have the tools to do our jobs. When my staff has a problem, they don't stress; they feel comfortable calling SMB because they get immediate answers.

When I first joined this medical practice, I sensed the IT Support company we had then didn't have our best interest at heart. It would take days for them to fix computer problems, and when the technician showed up, he was careless and paid little attention to details. So, we explored alternatives, and after we interviewed a couple of companies, we decided to work with SMB Networks.

Although I knew Peter from our affiliation to MGMA, what influenced me to interview him and ultimately work with his company was the recommendations from other OBGYN practices; from these, I expected SMB to be knowledgeable and experienced with our particular needs.

Peter’s upfront communication style and honesty were a new experience for me, and I like working with him. Not only that, but I can trust Peter to look ahead, because he is proactive and keeps us informed of changes in technology and our aging equipment.

Early this year, he warned us that support for Microsoft Windows 7 was ending, and thus, we were able to plan. I am sure the previous company would have told us about this at the last minute.

Also, as the HIPAA regulations came into effect, SMB ran the corresponding audit, provided training for all of us, and addressed the loopholes. Which was very convenient for me as a manager, because I didn't have to coordinate all of this.

Although now we pay more, we get competent and reliable IT Support, and this is what matters to me. Again, I want the certainty that my staff and the doctors have the tools they need to do their job.

OBGYN Physicians Ann DeRosa, Practice Administrator, OBGYN Physicians

Back in 2013, the staff that manages our affairs at the state level moved to a new location. SMB Networks helped us move, and in a couple of days, almost seamlessly, all our phones were installed, and our computer network up and running.

The thing with SMB Networks is that they are like the umpire at a baseball game. You only notice them if something goes wrong. And when this happens, SMB takes control of it and fixes it right away. It is not a big deal. And this has been my experience since I joined the organization in late 2011.

I don’t remember a crisis that SMB could not handle seemingly very easily.

The Connecticut Audubon Society Tom Andersen, Administrator, The Connecticut Audubon Society

I have been working with Peter and his team at SMB for over five years. They have guided our Ob/Gyn practice as we converted to an EMR. We have utilized their services for all of our IT, phone and data needs. They are responsive, professional and attentive. I highly recommend them for you business and personal needs.

Greater New Haven Ob/Gyn Pamela Maki, Administrator, Greater New Haven Ob/Gyn

obgynSMB was the vendor we choose to create our professional app for our organization and I am glad we did. I knew going in that I can be demanding and needy when it comes to things looking and being a certain way however SMB did a great job understanding that. They did a great job being available and informative about the process. They were patient with me in my learning curve and gave great customer service along the way and always remained professional. I look forward to continuing to work with them and highly recommend them if you are looking for great service, expert knowledge and results!!!!

Florida Health Information Management Association Cortnie Simmons, President-Elect, FHIMA

obgynPeter and the rest of his team were key in implementing EPIC for us. They took a challenging project, given our practice’s four locations, and deftly coordinated the installation, while providing valuable assistance in identifying ways to streamline the experience for us. SMB Networks made this process hassle-free for us and reaffirmed our complete trust in them.

Obstetrics, Gynecology & Menopause Physicians, P.C. Dr. Steven J. Fleischman, Obstetrics, Gynecology & Menopause Physicians, P.C.

Everything with the transition seems to be running very smoothly. I had a couple of the production people in the back actually make a special trip to my office to express how pleased they were with the new IT company. Thank you for that and please extend my thanks to Jon and Eric as well.

TAM Communications Frank Thiel Chief Financial Officer, TAM Communications

scuc1We have been working with SMB Networks for our search engine optimization. Our rankings have skyrocketed and our keywords are on page one of the major search engines. They are doing a great job!

Stony Creek Urgent Care Deanna Noda Executive Director Stony Creek Urgent Care